Phang Khai SIang

Phang Khai SIang

Monday, May 19, 2008

Chat of me with the HP guy

Dominick: Hello Phang
Dominick: Welcome to HP Total care for All-in-one products. My name is Dominick. How may I assist you today?
Phang Khai Siang: hi
Dominick: Hi Phang
Phang Khai Siang: i just bought my HP Printer. and the introductory black ink is not working!!!
Dominick: I understand you are experiencing issues with black ink, am i correct?
Phang Khai Siang: do i get to change it for free? btw why cant i check the level of ink for introductory catridge?
Phang Khai Siang: yea thats right
Dominick: Phang, let us troubleshoot to isolate the issue further.
Dominick: Please remove the cartridges from the All-in-One .
Phang Khai Siang: OK. Done
Dominick: Let us clean the cartridges first.
Dominick: Using a clean, dry lint-free cloth (a coffee filter works well), wipe the cartridge contacts, from the top to the bottom. The contact area of the cartridge should be rubbed briskly to remove the waxy lubricant material from the gold contacts. The contacts inside the printer may also require cleaning. Using a clean, dry, lint-free cloth, gently wipe the contacts, from the top to the bottom.Please clean the carriage rod with a dry soft cloth.
Phang Khai Siang: ok
Phang Khai Siang: done
Dominick: Please let me know the expiry dates of the cartridges.
Phang Khai Siang: how to know?
Phang Khai Siang: 2009/03/31
Dominick: Please let me know the expiry dates of other cartridge also.
Phang Khai Siang: 2009/04/03
Dominick: Thanks for the information.
Dominick: May i know when you purchased the printer?
Phang Khai Siang: just now. 2 hours ago
Dominick: Thanks for the information.
Dominick: Let us print a self test page from the All-in-One .
Dominick: 1. Press and hold the Cancel button and then press the Start Copy Color button.

2. Release both buttons. The self-test page prints.

Phang Khai Siang: ok.done
Dominick: Is the selftest page printed fine?
Phang Khai Siang: how to know its fine or not? fine as in smooth or what?
Dominick: Is the self test page printing in black?
Phang Khai Siang: no? coloured
Dominick: Thanks for the confirmation.
Dominick: Phang, you will be having 15days store warranty please get back the printer to the store they will replace with free of cost.
Phang Khai Siang: oh.. do i get a introductary 1 or the actual 1?
Dominick: You will get the same cartridge.
Phang Khai Siang: Oh. OK. Thx dude. nice talking to you. it will be better is u speak in less formal. =) have a nice day
Dominick: Sure.
Dominick: Thank you for contacting HP Total Care Real-Time chat support. If you need further assistance, please contact us again at: Chat support is available 24 hrs a day, 7 days a week.
Dominick: Goodbye and takecare!2
Dominick: Have a nice day!!!!